I recently lost the card I use for my monthly billing regarding my premium membership l...

GetHuman-ninjaboi's customer service issue with Spotify from August 2018

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The issue in GetHuman-ninjaboi's own words
I recently lost the card I use for my monthly billing regarding my premium membership last month. I was under the impression that I would be billed for the month before and since u guys were unable to verify the card for billing, that it will cancel out. As I assumed, your app for my iPhone** did cancel out and it labeled my current subscription from last month to now as “free”. But today I noticed after I changed updated my new card details that I was charged $**.** for the premium membership when I haven’t had access to the premium membership for the past month now. I expect this to either be refunded or compensated given I still do not have access to the premium membership. So to summarize, ur billing me $**.** for a month of no access to your premium membership, and ur app does not allow me to update it and make it so that I can have access. I would like a month free premium subscription if a refund is not possible as well as the premium access that I’m being billed for anyways.
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Customer service issue
Reported by GetHuman-ninjaboi
Aug 10th, 2018 - 7 mons ago
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GetHuman-ninjaboi started working on this issue
Aug 10th, 2018 8:13pm