I keep getting charged monthly $*.**. When I looked up the price it is for the premium...

GetHuman-longnb's customer service issue with Spotify from August 2018

8859 similar
0 following
Help with my Spotify issue
First: share to improve GetHuman-longnb's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-longnb's next move: go to the Spotify help center.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-longnb will want to follow the link below to head to their help center. We will check on GetHuman-longnb later to make sure it's all set or try to help escalate.
The issue in GetHuman-longnb's own words
I keep getting charged monthly $*.**. When I looked up the price it is for the premium package with Spotify which I do not have. I only have the free version, I’ve checked my account many times and every time I look it says “free account” and asks if I would like up upgrade to premium.. I’ve tried to dispute this with my bank many times but they said it is an issue with you. Please help me get this solved, I don’t like getting charged for something I don’t use nor want to use.
GetHuman-longnb did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman-longnb fixed the problem
We are waiting for GetHuman-longnb to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-longnb fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-longnb
Aug 2nd, 2018 - 9 mons ago
I have an issue with Spotify too
Not resolved
Seen by 4 customers so far
Similar issue to 8859 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account
GetHuman-longnb started working on this issue
Aug 2nd, 2018 11:59am