I keep getting charged monthly $*.**. When I looked up the price it is for the premium...

GetHuman-longnb's customer service issue with Spotify from August 2018

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The issue in GetHuman-longnb's own words
I keep getting charged monthly $*.**. When I looked up the price it is for the premium package with Spotify which I do not have. I only have the free version, I’ve checked my account many times and every time I look it says “free account” and asks if I would like up upgrade to premium.. I’ve tried to dispute this with my bank many times but they said it is an issue with you. Please help me get this solved, I don’t like getting charged for something I don’t use nor want to use.
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Spotify

Customer service issue
Reported by GetHuman-longnb
Aug 2nd, 2018 - 9 mons ago
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GetHuman-longnb started working on this issue
Aug 2nd, 2018 11:59am