My phone is Vivo V*, and I've been experiencing "Connection failed" for the last three...

GetHuman923219's customer service issue with Spotify from July 2018

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The issue in GetHuman923219's own words
My phone is Vivo V*, and I've been experiencing "Connection failed" for the last three weeks already. Whenever I open my Spotify app, I get the same black screen Connection failed. I will uninstall it and install again, the next day it will give me the same issue. I am paying for my subscription and I can't even use it. W have a family premium account and my sisters are also experiencing the same issue. **Please do something about it. It is getting annoying already. Thank you!
GetHuman923219 did not yet indicate what Spotify should do to make this right.
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Spotify

Customer service issue
Reported by GetHuman923219
Jul 27th, 2018 - 10 mons ago
I have an issue with Spotify too
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Timeline
GetHuman923219 started working on this issue
Jul 27th, 2018 6:22pm