I recently spoke with Spotify about an issue that I had with someone else accessing my...

GetHuman-kunzelma's customer service issue with Spotify from July 2018

Help with my Spotify issue
The issue in GetHuman-kunzelma's own words
I recently spoke with Spotify about an issue that I had with someone else accessing my account. The person I messaged with was very understanding and helped me to log out of all locations, disconnect Facebook, and then I was told to reset my password The problem with this is that it told me I would receive info on how to do so, but I never received any emails from them and now am locked out my account until something happens to fix this.
GetHuman-kunzelma did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman-kunzelma fixed the problem
My email had been funneling all the emails into "Quarantine" which I did not receive until almost a full day later. Will be talking to my school about this as they run the domain
Please help with my Spotify issue
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Spotify

Customer service issue
Reported by GetHuman-kunzelma
Jul 23rd, 2018 - 10 mons ago
I have an issue with Spotify too
Fixed
GetHuman-kunzelma shared how to fix
Seen by 4 customers so far
Similar issue to 8151 others
0 customers following this
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account
Timeline
GetHuman-kunzelma started working on this issue
Jul 23rd, 2018 11:09pm
GetHuman-kunzelma confirmed the issue is fixed. Hooray!
Jul 25th, 2018 2:40am
GetHuman-kunzelma confirmed the issue is fixed. Hooray!
Jul 28th, 2018 3:30am