I have been trying to cancel this service for more than * months. Check my records you...

GetHuman-mboafo's customer service issue with Spotify from July 2018

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The issue in GetHuman-mboafo's own words
I have been trying to cancel this service for more than * months. Check my records you will see the service is NEVER used. and each month you bill my card $*.**. I tried to severl time to cancel via my phone, followin gthe instructions to cancel and each month I am billed again. *I was about to report this company as FRAUD. *I signed up for this on using FB and for whatever reason you have not cancelled.*What do I need to do to cancel and get my refund. Check you will see it is not used for maybe a year or more.
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Spotify

Customer service issue
Reported by GetHuman-mboafo
Jul 23rd, 2018 - 10 mons ago
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Timeline
GetHuman-mboafo started working on this issue
Jul 23rd, 2018 4:07pm
GetHuman-mboafo indicated the issue is not fixed yet.
Jul 24th, 2018 3:26am