My name is William Lane and I would like to be able to access my account. My username i...

GetHuman896867's customer service issue with Spotify from July 2018

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The issue in GetHuman896867's own words
My name is William Lane and I would like to be able to access my account. My username is williamlane*** and for some reason I am being kicked out of it when logging in. It will not send my password reset link and now it is stating that my user i.d. is invalid. If someone could help me with this issue I would be greatly appreciated. My old email was *****@***.com and my new has been listed.
GetHuman896867 did not yet indicate what Spotify should do to make this right.
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Spotify

Customer service issue
Reported by GetHuman896867
Jul 19th, 2018 - a yr ago
I have an issue with Spotify too
Fixed
Seen by 6 customers so far
Similar issue to 7813 others
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Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account
Timeline
GetHuman896867 started working on this issue
Jul 19th, 2018 3:53pm
GetHuman896867 indicated the issue is not fixed yet.
Jul 24th, 2018 2:23am
GetHuman896867 indicated the issue is not fixed yet.
Jul 28th, 2018 2:17am
GetHuman896867 indicated the issue is not fixed yet.
Oct 25th, 2018 2:43pm
GetHuman896867 indicated the issue is not fixed yet.
Oct 25th, 2018 2:45pm