I recently signed up for premium*family Spotify. It is not allowing me to log in via c...

GetHuman-kimsulli's customer service issue with Spotify from July 2018

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The issue in GetHuman-kimsulli's own words
I recently signed up for premium*family Spotify. It is not allowing me to log in via computer. My user name should be Kimmy Bruno, and when I give my email to "reset password" it tells me it is linked to my son who never signed up for spotify. When I go onto my phone there is a huge number and letter "user name"associated with my account. This is really frustrating and i need either a live chat or person to solve this. Thank you.
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Spotify

Customer service issue
Reported by GetHuman-kimsulli
Jul 9th, 2018 - a yr ago
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Timeline
GetHuman-kimsulli started working on this issue
Jul 9th, 2018 6:07pm