Hello,*Im Roberta and I would like you to help me with a problem that we are having wit...

GetHuman-roberta_'s customer service issue with Spotify from July 2018

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The issue in GetHuman-roberta_'s own words
Hello,*Im Roberta and I would like you to help me with a problem that we are having with Spotify family premium account ,so we put * user names and after one of the users logged out ,she forgot her password and couldn't get in again ,when we tried to add her back it was okey until they asked the address a, and it was a problem because me (the one that created the account ) joined facebook, so we don't have the address because facebook decides the address at the beginning. But we don't want cancel de account because all the other accounts have playlists and everything that we don't want to loose them.*And so we don't know what to do.*Any advice or suggestion?*hope you can help thank you!
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Spotify

Customer service issue
Reported by GetHuman-roberta_
Jul 3rd, 2018 - a yr ago
I have an issue with Spotify too
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Timeline
GetHuman-roberta_ started working on this issue
Jul 3rd, 2018 12:04am
GetHuman-roberta_ shared this issue with others over email
Jul 3rd, 2018 12:04am