Twice in the past week my family’s Spotify plan appears to somehow automatically elimin...

GetHuman-mhardiek's customer service issue with Spotify from July 2018

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The issue in GetHuman-mhardiek's own words
Twice in the past week my family’s Spotify plan appears to somehow automatically eliminate all of the users except my daughter Paige from our family account. I had Paige set up as the main user and we all were included. She has no issues with her premium staus but all other family members are being shown as free users. We just had Paige invite us all again yeaterday but again today our mobile phones show us as free users not premium. **Mark Hardiek****-***-**** (m)
GetHuman-mhardiek did not yet indicate what Spotify should do to make this right.
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Spotify

Customer service issue
Reported by GetHuman-mhardiek
Jul 2nd, 2018 - a yr ago
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Seen by 6 customers so far
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Timeline
GetHuman-mhardiek started working on this issue
Jul 2nd, 2018 6:44pm
GetHuman-mhardiek indicated the issue is not fixed yet.
Jul 2nd, 2018 8:53pm
GetHuman-mhardiek indicated the issue is not fixed yet.
Jul 2nd, 2018 8:54pm
GetHuman-mhardiek indicated the issue is not fixed yet.
Jul 3rd, 2018 10:37pm
GetHuman-mhardiek indicated the issue is not fixed yet.
Jul 4th, 2018 3:45pm
GetHuman-mhardiek confirmed the issue is fixed. Hooray!
Jul 6th, 2018 5:27am