I thought every paid account had been cancelled but I keep getting charged every month...

GetHuman-bengalz's customer service issue with Spotify from June 2018

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The issue in GetHuman-bengalz's own words
I thought every paid account had been cancelled but I keep getting charged every month. At Christmas we used my wife's debit card to purchase spotify for myself and * children. Managed to get all accounts to free except obviously one because again I keep getting charged. I myself have personally gone through every account to ensure we are all using the free service. I have followed all of the online instructions to cancel. Please help us figure out what account is still being charged. The debit card being used is a Mastercard under Amber N Wright and ends in ****. Our children include Ally N Riley, Avery C Wright and Cole X Wright. If you need more information please let me know.
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Customer service issue
Reported by GetHuman-bengalz
Jun 28th, 2018 - a yr ago
I have an issue with Spotify too
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GetHuman-bengalz started working on this issue
Jun 28th, 2018 9:32pm