I was charged twice this month for the service fee. This has caused my checking accou...

GetHuman830672's customer service issue with Spotify from June 2018

Help with my Spotify issue
The issue in GetHuman830672's own words
I was charged twice this month for the service fee. This has caused my checking account to now be in the negative status. I want Spotify to remove the second charge ASAP!!!! The fee of $**.** is a monthly charge. I have already paid it this month and another monthly fee of $**.** showed up on my checking account today causing me to be in the negative status. My bank told me to call Spotify to do a merchant release. If this is not done TODAY, my bank is going to charge me a $**.** overdraft fee. My checking account is in the negative due to Spotify charging me for a second time this month. Please do the merchant release ASAP. Thanks sooooo much!!
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Spotify

Customer service issue
Reported by GetHuman830672
Jun 28th, 2018 - 10 mons ago
I have an issue with Spotify too
Fixed
Seen by 3 customers so far
Similar issue to 5943 others
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Timeline
GetHuman830672 started working on this issue
Jun 28th, 2018 8:40pm
GetHuman830672 indicated the issue is not fixed yet.
Jun 28th, 2018 10:01pm