my account says im still on the free sub but i'm being charged for premium. I want to c...

GetHuman819626's customer service issue with Spotify from June 2018

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Help with my Spotify issue
Before contacting them, items GetHuman819626 may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
GetHuman819626's next move: go to the Spotify help center.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman819626 will want to follow the link below to head to their help center. We will check on GetHuman819626 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman819626's own words:
my account says im still on the free sub but i'm being charged for premium. I want to cancel how do I do that?
I trust that Spotify will make this right and come up with a resolution that is fair.
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Spotify

Customer service issue
Reported by GetHuman819626
Jun 25th, 2018 - 2 mons ago
I have an issue with Spotify too
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Seen by 2 customers so far
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Timeline
GetHuman819626 started working on this issue
Jun 25th 7:48pm