I just tried to get Spotify premium for student and it asked me for my card information...

GetHuman-rociorob's customer service issue with Spotify from June 2018

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The issue and preferred resolution, in GetHuman-rociorob's own words:
I just tried to get Spotify premium for student and it asked me for my card information first so I put it in and right away Spotify charged me the $*.**, problem is right after they charged me it then asks to verify if I am a student which I am, so I put in my details and it told me it could not verify that I was a student. I would like to know if Spotify can refund me that money since my Spotify isn’t premium I still have the free services after the charge, or if they can fix the verification of the student and can give me premium. Thank you.
I trust that Spotify will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-rociorob
Jun 25th, 2018 - 2 mons ago
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GetHuman-rociorob started working on this issue
Jun 25th 2:47pm