I am being charged for premium but I cannot find my premium accounts at all when I log...

GetHuman816199's customer service issue with Spotify from June 2018

Help with my Spotify issue
The issue in GetHuman816199's own words
I am being charged for premium but I cannot find my premium accounts at all when I log in it says that I am on the free account but yet I’m being charged for it I want to know what’s going on with this and I want it fixed I don’t want to be charged for something that I don’t have please get back to me as soon as possible **My name is joe please address me by that thank you
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Spotify

Customer service issue
Reported by GetHuman816199
Jun 24th, 2018 - 6 mons ago
I have an issue with Spotify too
Fixed
Seen by 8 customers so far
Similar issue to 5565 others
0 customers following this
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Timeline
GetHuman816199 started working on this issue
Jun 24th 7:18pm
GetHuman816199 indicated the issue is not fixed yet.
Jun 25th 12:18am