Hi I had a spotify account on my old phone. This was set up wrongly and an invalid ema...

GetHuman816103's customer service issue with Spotify from June 2018

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The issue in GetHuman816103's own words
Hi I had a spotify account on my old phone. This was set up wrongly and an invalid email was used ( a random string of letters and numbers ). Then my phone broke and I could not use my acc as I forgot the password I still have the username but cannot get a new password as it is invalid. I am now paying for spotify premium and it is not being used. Is there any way I can prove it is my account and change the password by showing evidence it is mine. I.e credit card. I hope you can help me.*Thank You
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Spotify

Customer service issue
Reported by GetHuman816103
Jun 24th, 2018 - 6 mons ago
I have an issue with Spotify too
Fixed
Seen by 5 customers so far
Similar issue to 5561 others
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Timeline
GetHuman816103 started working on this issue
Jun 24th 6:30pm
GetHuman816103 indicated the issue is not fixed yet.
Jun 26th 7:06am
GetHuman816103 indicated the issue is not fixed yet.
Jun 26th 7:07am