TOO much adverti*****t when im paying not to get advertising

GetHuman852466's customer service issue with Spotify from July 2018

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Help with my Spotify issue
Before contacting them, items GetHuman852466 may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
GetHuman852466's next move: go to the Spotify help center.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman852466 will want to follow the link below to head to their help center. We will check on GetHuman852466 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman852466's own words:
The problem I ran into: TOO much adverti*****t when im paying not to get advertising
I trust that Spotify will make this right and come up with a resolution that is fair.
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Spotify

Customer service issue
Reported by GetHuman852466
Jul 5th, 2018 - a mon ago
I have an issue with Spotify too
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Seen by 1 customer so far
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Timeline
GetHuman852466 started working on this issue
Jul 5th 7:45pm