I simply want a subscription cancellation or a password reset on my account.

GetHuman-trevorch's customer service issue with Spotify from June 2018

3 views
 | 
4522 similar
 | 
0 following
Help with my Spotify issue
First: share to improve GetHuman-trevorch's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-trevorch's next move: go to the Spotify help center.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-trevorch will want to follow the link below to head to their help center. We will check on GetHuman-trevorch later to make sure it's all set or try to help escalate.
The issue in GetHuman-trevorch's own words
Attempting to link the account to my Google Home only to realize that I had forgotten all my information ... I have forgotten my login information and unfortunately I have also forgotten the login for my email that is being used on the account. The account is under the email of *****@***.com and I am unable to log back in to listen to my music. Because of this I want to cancel the subscription of Premium. I wish to cancel the subscription and will continue to use Spotify with my current email. I can provide all the information like date of birth and zip code.
I believe having a human customer support would be more helpful, but help is help so I can't complain. I only wished I could resolve the situation immediately, yet waiting is fine so long as the issue gets solved in a reasonable amount of time (*-* days)
Just to cancel the subscription immediately so I don't have to continue getting charged.
Approximately * years and have had Premium for a majority of those * years. Also I have convinced multiple friends to sign up for Premium.
I've attempted to find the information for the Login for both my past email and current spotify account however am unable to.
I have an issue with Spotify too
How GetHuman-trevorch fixed the problem
We are waiting for GetHuman-trevorch to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Spotify email you?
This email address isn't valid
Follow this issue
See how GetHuman-trevorch fixes it.
This email address isn't valid

Spotify

Customer service issue
Reported by GetHuman-trevorch
Jun 13th, 2018 - 9 mons ago
I have an issue with Spotify too
Not resolved
Seen by 3 customers so far
Similar issue to 4522 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account
Timeline
GetHuman-trevorch started working on this issue
Jun 13th, 2018 7:22pm