SCAM ALERT! -- Saturday, June *, **** @ Noon -- Saw a Spotify charge on my monthly bank...

GetHuman-staceyab's customer service issue with Spotify from June 2018

2 views | 14 similar | 0 following
Help with my Spotify issue
First: share to improve GetHuman-staceyab's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-staceyab's next move: find and follow the right step-by-step guide.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-staceyab will need to dig through the advice provided by Spotify, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-staceyab can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-staceyab may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
The issue in GetHuman-staceyab's own words
SCAM ALERT! -- Saturday, June *, **** @ Noon -- Saw a Spotify charge on my monthly bank stmt - with the following Spotify phone number listed as ***-***-****. I called the number to cancel. I got a recording saying the Spotify * had changed but that I should click ** to get a $*** gift certificate for Spotify customers. I clicked it and got a man with a foreign accent who began telling me about the $*** gift cerfiticate promotion. He began asking me to "confirm" financial information - which I asked - don't you already have this? He said I needed to "confirm it. So I foolishly gave him my credit card number, my address, my * digit code on the back, my expiration date. Then he told me he had charged my account $*.** in order to receive the $*** gift certificate and that I was now signed up for a $**.** monthly charge for something I could opt out of if I didn't want it. Each time I asked him when he was going to cancel my Spotify account - he got very angry and said I wasn't listening to him - and that he needed to complete my "gift card" data which included him asking me all sorts of person questions like whether my home was an apartment or a house, if I was married, etc. I hung up on him and immediately called my bank and blocked my card. When I called the Spotify number back - I got a recording that said I was calling outside of business hours. Then I went online and saw there is no Spotify phone number.

GetHuman-staceyab did not yet indicate what Spotify should do to make this right.

How GetHuman-staceyab fixed the problem

We are waiting for GetHuman-staceyab to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-staceyab fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-staceyab
Jun 9th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 14 others
0 customers following this


GetHuman-staceyab started working on this issue
Jun 9th, 2018 5:51pm

Moving? Compare and Schedule Free.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians