SCAM ALERT! -- Saturday, June *, **** @ Noon -- Saw a Spotify charge on my monthly bank...

GetHuman-staceyab's customer service issue with Spotify from June 2018

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The issue in GetHuman-staceyab's own words
SCAM ALERT! -- Saturday, June *, **** @ Noon -- Saw a Spotify charge on my monthly bank stmt - with the following Spotify phone number listed as ***-***-****. I called the number to cancel. I got a recording saying the Spotify * had changed but that I should click ** to get a $*** gift certificate for Spotify customers. I clicked it and got a man with a foreign accent who began telling me about the $*** gift cerfiticate promotion. He began asking me to "confirm" financial information - which I asked - don't you already have this? He said I needed to "confirm it. So I foolishly gave him my credit card number, my address, my * digit code on the back, my expiration date. Then he told me he had charged my account $*.** in order to receive the $*** gift certificate and that I was now signed up for a $**.** monthly charge for something I could opt out of if I didn't want it. Each time I asked him when he was going to cancel my Spotify account - he got very angry and said I wasn't listening to him - and that he needed to complete my "gift card" data which included him asking me all sorts of person questions like whether my home was an apartment or a house, if I was married, etc. I hung up on him and immediately called my bank and blocked my card. When I called the Spotify number back - I got a recording that said I was calling outside of business hours. Then I went online and saw there is no Spotify phone number.

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Spotify

Customer service issue
Reported by GetHuman-staceyab
Jun 9th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 14 others
0 customers following this

Timeline

GetHuman-staceyab started working on this issue
Jun 9th, 2018 5:51pm

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