I am being charged for my account for at least * months and have never used the premium...

GetHuman-pooleda's customer service issue with Spotify from June 2018

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Help with my Spotify issue
Before contacting them, items GetHuman-pooleda may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
GetHuman-pooleda's next move: go to the Spotify help center.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-pooleda will want to follow the link below to head to their help center. We will check on GetHuman-pooleda later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-pooleda's own words:
I am being charged for my account for at least * months and have never used the premium account. I am on the free subscription but still keep getting charged. Please refund all of these charges. Thank you. I do not have any other accounts. I checked FB and all other email addresses. It's credit card Amex ending in *****.
I trust that Spotify will make this right and come up with a resolution that is fair.
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Spotify

Customer service issue
Reported by GetHuman-pooleda
Jun 8th, 2018 - 2 mons ago
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Seen by 3 customers so far
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Timeline
GetHuman-pooleda started working on this issue
Jun 8th 4:48pm