Hi there! My name is Regina Damaceno and I have a Spotify Premium, as I'm Vodafone's cu...

GetHuman-redamac's customer service issue with Spotify from June 2018

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The issue and preferred resolution, in GetHuman-redamac's own words:
Hi there! My name is Regina Damaceno and I have a Spotify Premium, as I'm Vodafone's customer red plan, and now I'm having * problems:**st - I had to log out, and when I log in again all my playlists disappeared. I'm getting married next Monday (**th June) and the playlist I have been doing for months, just is not there anymore.**nd - I had a premium account before, and paid it monthly, but since *** years, it's included in my vodafone plan. However I noticed only now that I've been charged €*,** every month, which means I'm paid double.**Can you please check it asap.**Tks
I trust that Spotify will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-redamac
Jun 8th, 2018 - 10d ago
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GetHuman-redamac started working on this issue
Jun 8th 10:58am