I have an account listed under an old email address which I no longer no you are chargi...

GetHuman752796's customer service issue with Spotify from June 2018

Help with my Spotify issue
I have an account listed under an old email address which I no longer no you are charging me every month and I am receiving no music I can't cancel my account because I don't know my old account I either would like to cancel my account or start receiving music and my old playlist
I trust that Spotify will make this right and come up with a resolution that is fair.
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Spotify

Customer service issue
Reported by GetHuman752796
Jun 5th, 2018 - 16d ago
I have an issue with Spotify too
Fixed
Seen by 3 customers so far
Similar issue to 408 others
0 customers following this
Items needed
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Email address on the account
Timeline
GetHuman752796 started working on this issue
Jun 5th 5:26pm
GetHuman752796 indicated the issue is not fixed yet.
Jun 6th 7:40pm