I want to stop al payments as I understood this was a free app. If I’m eligible for a r...
GetHuman-smaedwar's customer service issue with Spotify from June 2018
Help with my Spotify issue
First: share to improve GetHuman-smaedwar's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-smaedwar's next move: go to the Spotify help center.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-smaedwar will want to follow the link below to head to their help center. We will check on GetHuman-smaedwar later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-smaedwar may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
The issue in GetHuman-smaedwar's own words
I want to stop al payments as I understood this was a free app. If I’m eligible for a refund I would greatly appreciate the consideration. I received a playlist for my daughter’s wedding and downloaded the app to hear the playlist. Soon charges appeared on my checking account. I’m not interested in Spotify and I would appreciate if nothing else to discontinue billing. What steps do I need to take to guarantee nothing will come out in the next billing cycle?
GetHuman-smaedwar did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman-smaedwar fixed the problem
We are waiting for GetHuman-smaedwar to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.