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GetHuman-izumimar's customer service issue with Spotify from June 2018

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The issue in GetHuman-izumimar's own words
Since March **** when we moved to the family plan we have been charged for both the family plan and premium plan. We activated my son Mason Blaut on our family plan at that time and as you noted you would automatically deactivate his premium plan. That didn't happen. We have been over charged since March or * months at $**.** each month. Total of $**.**. Please refund this amount. Thank you
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Spotify

Customer service issue
Reported by GetHuman-izumimar
Jun 4th, 2018 - 5 mons ago
I have an issue with Spotify too
Fixed
Seen by 4 customers so far
Similar issue to 203 others
0 customers following this
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Timeline
GetHuman-izumimar started working on this issue
Jun 4th 9:53pm
GetHuman-izumimar shared this issue with others over email
Jun 4th 9:53pm
GetHuman-izumimar indicated the issue is not fixed yet.
Jun 5th 12:22am
GetHuman-izumimar indicated the issue is not fixed yet.
Jun 5th 12:24am
GetHuman-izumimar indicated the issue is not fixed yet.
Jun 5th 11:26pm