i would like my subscription cancelled. I have never used it. In fact, the phone it was...

GetHuman-yurokbra's customer service issue with Spotify from June 2018

Help with my Spotify issue
i would like my subscription cancelled. I have never used it. In fact, the phone it was installed on it no longer in my possession. The account was for a foster youth that was living in my home. She hasn't lived with me since **-**.
I trust that Spotify will make this right and come up with a resolution that is fair.
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Spotify

Customer service issue
Reported by GetHuman-yurokbra
Jun 4th, 2018 - 2 mons ago
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Fixed
Seen by 2 customers so far
Similar issue to 607 others
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Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account
Timeline
GetHuman-yurokbra started working on this issue
Jun 4th 9:30pm
GetHuman-yurokbra indicated the issue is not fixed yet.
Jun 5th 12:05am