I have paid for spotify premium but the app will not work offline, I have logged out an...

GetHuman-keatonb's customer service issue with Spotify from June 2018

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Help with my Spotify issue
Before contacting them, items GetHuman-keatonb may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
GetHuman-keatonb's next move: go to the Spotify help center.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-keatonb will want to follow the link below to head to their help center. We will check on GetHuman-keatonb later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-keatonb's own words:
I have paid for spotify premium but the app will not work offline, I have logged out and reinstalled but it is still not working
I trust that Spotify will make this right and come up with a resolution that is fair.
Help with my Spotify issue
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Spotify

Customer service issue
Reported by GetHuman-keatonb
Jun 2nd, 2018 - 18d ago
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Seen by 2 customers so far
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Timeline
GetHuman-keatonb started working on this issue
Jun 2nd 1:33pm