I am being charged for something I’m not using. I have not account information to cancel

GetHuman740972's customer service issue with Spotify from June 2018

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GetHuman740972's next move: find and follow the right step-by-step guide.

Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman740972 will need to dig through the advice provided by Spotify, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman740972 can let us know if they help or not.

Can I get my money back from Spotify?How do I cancel my Spotify account?How do I recover my Spotify account?How do I download and listen to music offline on Spotify?

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The issue in GetHuman740972's own words

I want to cancel this service and get a refund ... My daughter signed up for a free trial and never canceled (because she is **!) I want a refund for the last three months and to cancel but I have no account info (login password, etc)

I have spent over an hour trying to reach someone at Spotify. I am very frustrated. I have never experienced invisible customer service and don’t know how you stay in business.

I would like a refund of the three charges that were charged to my debit account. ******** - *.**, ********* - *.** and ********* - *.**. A total of **.** and I want my account canceled - the debit card that was charged and should be credited is Bank of the west master card ***** **** **** ****

I don’t know - my daughter was the one who had the free trial

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I never signed up for Spotify. Did the free trial and then cancelled. Just realiz...I signed up for a free trial in April **** and cancelled online before the trial...I never signed up for Spotify and do not know what it is. Cancel the subscription.Signed up for ** day free trial offer on Mac. Opened up Spotify for the first ti...My son signed up for a free spotify premium ** day trial his user name is yordyol...please cancel spotify it showed up on my credit card I chose a free trial now the...My daughter just signed up for Spotify premium. She told me it includes Hulu but...I think I signed up for Spotify months ago on the trial, but almost immediately c...

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Spotify

Spotify premium

Customer service issue

Reported by GetHuman740972

Jun 2nd, 2018 - 2y ago

I have an issue with Spotify too

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Timeline

GetHuman740972 started working on this issue

Jun 2nd, 2018 12:29am