I am being charged for something I’m not using. I have not account information to cancel

GetHuman740972's customer service issue with Spotify from June 2018

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The issue in GetHuman740972's own words
I want to cancel this service and get a refund ... My daughter signed up for a free trial and never canceled (because she is **!) I want a refund for the last three months and to cancel but I have no account info (login password, etc)
I have spent over an hour trying to reach someone at Spotify. I am very frustrated. I have never experienced invisible customer service and don’t know how you stay in business.
I would like a refund of the three charges that were charged to my debit account. ******** - *.**, ********* - *.** and ********* - *.**. A total of **.** and I want my account canceled - the debit card that was charged and should be credited is Bank of the west master card ***** **** **** ****
I don’t know - my daughter was the one who had the free trial
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Spotify

Spotify premium
Customer service issue
Reported by GetHuman740972
Jun 2nd, 2018 - 2y ago
I have an issue with Spotify too
Fixed
Seen by 10 customers so far
Similar issue to 591 others
0 customers following this
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Items needed
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Email address on the account
Timeline
GetHuman740972 started working on this issue
Jun 2nd, 2018 12:29am
GetHuman740972 indicated the issue is not fixed yet.
Jun 2nd, 2018 1:29am
GetHuman740972 indicated the issue is not fixed yet.
Jun 3rd, 2018 5:21pm
GetHuman740972 indicated the issue is not fixed yet.
Jun 3rd, 2018 5:30pm
GetHuman740972 indicated the issue is not fixed yet.
Jun 5th, 2018 1:45am
GetHuman740972 indicated the issue is not fixed yet.
Jun 5th, 2018 1:46am
GetHuman740972 indicated the issue is not fixed yet.
Jun 5th, 2018 1:46am
GetHuman740972 indicated the issue is not fixed yet.
Jun 9th, 2018 2:52pm
GetHuman740972 indicated the issue is not fixed yet.
Jun 9th, 2018 2:53pm