Hi,*Would be grateful if you could give me the status of my email request for support o...

GetHuman-gallipol's customer service issue with Spotify from June 2018

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The issue in GetHuman-gallipol's own words
Hi,*Would be grateful if you could give me the status of my email request for support of ** May **** submitted to Executive Support Team at Spotify. The problem concerned an inability to log in to my Spotify Premium account.*Despite providing the relevant details (ie. email address and password), I was unable to be connected. Instead, I was given the instruction: * "You are currently set to offline. Please go online to be connected". Obviously, this is something I cannot do without connection and access to my settings to change from offline! This is the second time this has occurred. On the previous occasion, I was told by Spotify to uninstall the app, the re-install it. The result: I was connected BUT LOST ALL MY DOWNLOADS!*Kristel has responded to Thursday's email from me. Yesterday, I provided details concerning the phone type, operating system, Spotify Version etc. and asked if the problem could please be fixed before the weekend. Unfortunately, I have heard nothing since. It is now two days that I have been prevented from re-connecting* two days without access to my music. Would you be kind enough to follow up this matter with Kristel or someone else within Executive Support such that I can resume enjoying Spotify. In anticipation, many thanks!**Kindest regards,**Simon **

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Customer service issue
Reported by GetHuman-gallipol
Jun 1st, 2018 - 3 years ago
Seen by 2 customers so far
Similar issue to 66 others
0 customers following this
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GetHuman-gallipol started working on this issue
Jun 1st, 2018 5:12pm
GetHuman-gallipol indicated the issue is not fixed yet.
Jun 1st, 2018 7:19pm

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