Good Morning,**I have recently checked my bank statements and have come to notice that...

GetHuman-jtaylora's customer service issue with Spotify from May 2018

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The issue in GetHuman-jtaylora's own words
Good Morning,**I have recently checked my bank statements and have come to notice that I have been charged £*.** for my monthly subscription. I have been on a student membership over the past few years and was accustomed to paying an amount of £*.**.**The only explanation I could arrive at was that my student discount had ended however, I was not made aware of this through any form of contact by yourselves which makes this highly infuriating for me and my financial planning. I would not like the continue using your services at this point especially if I am not going to be forewarned about the increase.**I am emailing you today as I hope that you will reimburse me the additional amount I have paid this month so I can make an informed decision as to whether I would like to continue using your services as I very much enjoying using Spotify but not when I have things like this happy to me.***Thank you so much**King Regards,**Taylor
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Spotify

Customer service issue
Reported by GetHuman-jtaylora
May 26th, 2018 - 6 mons ago
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GetHuman-jtaylora started working on this issue
May 26th 5:56am