Hello, I went to renew my subscription to Spotify premium (the $*.**) and it repeatedly...

GetHuman-trinbea's customer service issue with Spotify from May 2018

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The issue in GetHuman-trinbea's own words
Hello, I went to renew my subscription to Spotify premium (the $*.**) and it repeatedly says payment failed. I use vanilla prepaid visas to pay for my subscriptions and I always have. They have all been different ones. When I tried to renew with this $** one, it will not let me. I thought maybe because it had not ran out yet so I waited until it did and it still tells me the payment failed. I contacted the vanilla prepaid company and they told me absolutely nothing is wrong with the card. I would be very appreciative if someone would fix this problem for me so I can continue on jamming. Thank you very much for considering my problem and you have a good one:)
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Spotify

Customer service issue
Reported by GetHuman-trinbea
May 25th, 2018 - 6 mons ago
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GetHuman-trinbea started working on this issue
May 25th 2:11am