I have a Spotify account that is linked to Facebook but I forgot the log in information...

GetHuman-dulceren's customer service issue with Spotify from May 2018

Help with my Spotify issue
I have a Spotify account that is linked to Facebook but I forgot the log in information to cancel my subscription. The past few months they have been taking money out of my account. I need it to stop. I have verification of the card number to cancel.
I trust that Spotify will make this right and come up with a resolution that is fair.
Help with my Spotify issue
Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Spotify email you?
This email address isn't valid

Spotify

Customer service issue
Reported by GetHuman-dulceren
May 23rd, 2018 - 2 mons ago
I have an issue with Spotify too
Fixed
Seen by 9 customers so far
Similar issue to 200 others
0 customers following this
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account
Timeline
GetHuman-dulceren started working on this issue
May 23rd 1:41pm
GetHuman-dulceren indicated the issue is not fixed yet.
May 23rd 2:43pm
GetHuman-dulceren indicated the issue is not fixed yet.
May 23rd 2:44pm