Hi there,*I had a pre-existing acc with Spotify which I thought I’d cancelled due to no...

GetHuman707348's customer service issue with Spotify from May 2018

Help with my Spotify issue
The issue in GetHuman707348's own words
Hi there,*I had a pre-existing acc with Spotify which I thought I’d cancelled due to not being able to afford it. *I then created a new account or possibly thought I was signing into my old account but it was a completely new account. **Since then I now can’t get Alexa to play Spotify via voice control. *Can you help me close the new account or link the two accounts some how as one or reinstate my old account. It’s all very confusing sorry **
GetHuman707348 did not yet indicate what Spotify should do to make this right.
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How GetHuman707348 fixed the problem
I had somehow created two accounts. The original acc was initially registered on premium, then that was cancelled. Second account is premium, anyway long story short I had to close down my original account and had all my playlists transferred over to my new acc. I reinstalled both Spotify and Alexa apps and followed the promts. Alexa is working properly now with voice commands again yah **
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Customer service issue
Reported by GetHuman707348
May 22nd, 2018 - 8 mons ago
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Seen by 6 customers so far
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GetHuman707348 started working on this issue
May 22nd, 2018 12:27pm
GetHuman707348 confirmed the issue is fixed. Hooray!
May 23rd, 2018 9:30pm