We have a family account under my husband's name with my two sons also on it as a famil...

GetHuman697554's customer service issue with Spotify from May 2018

Help with my Spotify issue
The issue in GetHuman697554's own words
We have a family account under my husband's name with my two sons also on it as a family sharing premium account. My autistic son finn doyle wants his account to be in his name when he goes in but when he logs in it comes up as my name (carolyn doyle) which I cannot work out. Can you fix it so that when finndandoyle goes in it says welcome Finn Doyle not Carolyn Doyle please*what info do you need to do this please
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Spotify

Customer service issue
Reported by GetHuman697554
May 18th, 2018 - 10 mons ago
I have an issue with Spotify too
Fixed
Seen by 6 customers so far
Similar issue to 392 others
0 customers following this
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account
Timeline
GetHuman697554 started working on this issue
May 18th, 2018 7:16pm
GetHuman697554 indicated the issue is not fixed yet.
May 23rd, 2018 1:22pm
GetHuman697554 indicated the issue is not fixed yet.
May 23rd, 2018 1:23pm