Locked out

GetHuman-rileycho's customer service issue with Spotify from May 2018

Help with my Spotify issue
The issue in GetHuman-rileycho's own words
Log in ... Hello, my name is Riley. I have a premium account with Spotify. I’ve had the account for several months. Unfortunately I’ve been logged out of my account because I purchased a new phone. The only information I have is my username, “rip*rye”. I no longer have access to the email I originally used to creat this account and I wasn’t successful at finding the option through the app this morning to change the email listed before upgrading my phone. PLEASE help me. My music in my library is my lifeline. I would be so grateful if someone could please assist me with this issue. It’s devastating.**Sincerely,*Riley Honess
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Spotify

Spotify
Customer service issue
Reported by GetHuman-rileycho
May 18th, 2018 - 10 mons ago
I have an issue with Spotify too
Fixed
Seen by 11 customers so far
Similar issue to 184 others
0 customers following this
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Timeline
GetHuman-rileycho started working on this issue
May 18th, 2018 5:37pm
GetHuman-rileycho indicated the issue is not fixed yet.
May 18th, 2018 6:54pm
GetHuman-rileycho indicated the issue is not fixed yet.
May 18th, 2018 6:55pm
GetHuman-rileycho indicated the issue is not fixed yet.
May 18th, 2018 6:55pm
GetHuman-rileycho indicated the issue is not fixed yet.
May 18th, 2018 10:28pm
GetHuman-rileycho indicated the issue is not fixed yet.
May 18th, 2018 10:28pm