My father just passed away and we noticed that he is being charged for a Spotify accoun...
GetHuman-kgallenb's customer service issue with Spotify from May 2018
Help with my Spotify issue
First: share to improve GetHuman-kgallenb's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kgallenb's next move: go to the Spotify help center.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kgallenb will want to follow the link below to head to their help center. We will check on GetHuman-kgallenb later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-kgallenb may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
The issue in GetHuman-kgallenb's own words
My father just passed away and we noticed that he is being charged for a Spotify account. We can't figure out how because he lived with us and had not phone or means to listen to music on his own. He didn't even know about Spotify. I tried cancelling on the website, but we have not idea his account information. He doesn't have an email. This has to have been fraudulently opened. I want the account cancelled immediately. His name is Jack Martin. The only information listed on the bank statement is the number: ****************. It is also terribly inconvenient that you can't be contacted by phone. I also had to Google to get the chat information.
GetHuman-kgallenb did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman-kgallenb fixed the problem
We are waiting for GetHuman-kgallenb to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.