My father just passed away and we noticed that he is being charged for a Spotify accoun...

GetHuman-kgallenb's customer service issue with Spotify from May 2018

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The issue in GetHuman-kgallenb's own words
My father just passed away and we noticed that he is being charged for a Spotify account. We can't figure out how because he lived with us and had not phone or means to listen to music on his own. He didn't even know about Spotify. I tried cancelling on the website, but we have not idea his account information. He doesn't have an email. This has to have been fraudulently opened. I want the account cancelled immediately. His name is Jack Martin. The only information listed on the bank statement is the number: ****************. It is also terribly inconvenient that you can't be contacted by phone. I also had to Google to get the chat information.
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Customer service issue
Reported by GetHuman-kgallenb
May 17th, 2018 - 10 mons ago
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Seen by 6 customers so far
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Timeline
GetHuman-kgallenb started working on this issue
May 17th, 2018 10:44pm