I got locked out of my email account and forgot my user name and p***word but you are c...

GetHuman-lilyjohn's customer service issue with Spotify from June 2018

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Help with my Spotify issue
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Name on the account, Your date of birth, Zip code on the account, and Email address on the account
GetHuman-lilyjohn's next move: go to the Spotify help center.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lilyjohn will want to follow the link below to head to their help center. We will check on GetHuman-lilyjohn later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-lilyjohn's own words:
I got locked out of my email account and forgot my user name and p***word but you are continuing to charge my card for a service I can not use
I trust that Spotify will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-lilyjohn
Jun 3rd, 2018 - 16d ago
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Timeline
GetHuman-lilyjohn started working on this issue
Jun 3rd 4:21pm