Spotify charged me for two Premium annual subscription fees, for a total of $***. My d...

GetHuman-tboegne's customer service issue with Spotify from May 2018

Help with my Spotify issue
The issue in GetHuman-tboegne's own words
Spotify charged me for two Premium annual subscription fees, for a total of $***. My daughter has a free Spotify account and that's it* I disputed the payments of @$*** each with my bank, but the bank came back and said Spotify charged my account and not someone who stole my debit card number, so the charges are legitimate. However, we did not request or want two Premium subscriptions* they did not ask or get our permission to make these charges.
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Spotify

Customer service issue
Reported by GetHuman-tboegne
May 15th, 2018 - 10 mons ago
I have an issue with Spotify too
Not resolved
Seen by 5 customers so far
Similar issue to 229 others
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Timeline
GetHuman-tboegne started working on this issue
May 15th, 2018 7:02pm
GetHuman-tboegne indicated the issue is not fixed yet.
May 15th, 2018 8:13pm
GetHuman-tboegne indicated the issue is not fixed yet.
May 16th, 2018 8:52pm