I was charged for my Spotify subscription again when I had already cancelled it, I didn...

GetHuman685955's customer service issue with Spotify from May 2018

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The issue in GetHuman685955's own words
I was charged for my Spotify subscription again when I had already cancelled it, I didn't have the money for it in my account and Ihave now been charged a **$ over draft fee from bank of america as well as what spotify has charged me. So now I'm negative **$. This shouldn't have been an issue and I'm going to need it to be resolved as soon as possible with a full refund. The name on my account is Jacob Ray, the zip code is *****, my email to the account is *****@***.com and my birthday is November **th, ****.
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Spotify

Customer service issue
Reported by GetHuman685955
May 15th, 2018 - 10 mons ago
I have an issue with Spotify too
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Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account
Timeline
GetHuman685955 started working on this issue
May 15th, 2018 1:29pm