I went to get premium and choose the student discount because I am a student at Walsh u...

GetHuman-tnewkirk's customer service issue with Spotify from May 2018

256 similar
0 following
Help with my Spotify issue
First: share to improve GetHuman-tnewkirk's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-tnewkirk's next move: go to the Spotify help center.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-tnewkirk will want to follow the link below to head to their help center. We will check on GetHuman-tnewkirk later to make sure it's all set or try to help escalate.
The issue in GetHuman-tnewkirk's own words
I went to get premium and choose the student discount because I am a student at Walsh university. It made me upload a picture of my schedule and then it said that it verified my purchase. As soon as i went to do premium it said i was still on the free spotify and also i reinstalled the app and everything and logged out. At first i thought the payment didn't go through but then i went to look at my banking statement and it says that spotify took out *.** already and didn't activate my premium. i am very frustrated because if you guys are taking money out that fast you should be able to have the premium activated that fast as well. Also i am very frustrated because you guys dont have a phone number or online help right that can help right away. Please help asap before I take my business else where.
GetHuman-tnewkirk did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman-tnewkirk fixed the problem
We are waiting for GetHuman-tnewkirk to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Spotify email you?
This email address isn't valid
Follow this issue
See how GetHuman-tnewkirk fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-tnewkirk
May 14th, 2018 - 10 mons ago
I have an issue with Spotify too
Not resolved
Seen by 3 customers so far
Similar issue to 256 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on the account
Your date of birth
Zip code on the account
Email address on the account
GetHuman-tnewkirk started working on this issue
May 14th, 2018 9:57pm