I went to get premium and choose the student discount because I am a student at Walsh u...

GetHuman-tnewkirk's customer service issue with Spotify from May 2018

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I went to get premium and choose the student discount because I am a student at Walsh university. It made me upload a picture of my schedule and then it said that it verified my purchase. As soon as i went to do premium it said i was still on the free spotify and also i reinstalled the app and everything and logged out. At first i thought the payment didn't go through but then i went to look at my banking statement and it says that spotify took out *.** already and didn't activate my premium. i am very frustrated because if you guys are taking money out that fast you should be able to have the premium activated that fast as well. Also i am very frustrated because you guys dont have a phone number or online help right that can help right away. Please help asap before I take my business else where.
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Customer service issue
Reported by GetHuman-tnewkirk
May 14th, 2018 - 10 mons ago
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GetHuman-tnewkirk started working on this issue
May 14th, 2018 9:57pm