On ******** I signed up my two grandkids to Spotify. I signed up Ali Shaw for three mo...
GetHuman-grampaan's Billing/Refund issue with Spotify from April 2018
Help with my Spotify issue
First: share to improve GetHuman-grampaan's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-grampaan's next move: find and follow the right step-by-step guide.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-grampaan will need to dig through the advice provided by Spotify, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-grampaan can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Spotify has better answers for you: Spotify Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-grampaan may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
The issue in GetHuman-grampaan's own words
On ******** I signed up my two grandkids to Spotify. I signed up Ali Shaw for three months free then $**.** a month thereafter which is deducted out of our Paypal account. We signed up Caleb Shaw for the student discount as he's in college for a total of $*.** a month which is deducted form our Visa credit card account. On ******* we started having $**.** deducted from our Visa credit card and we don't understand why. The two added together is $**.** so assume there is some mixup on the billing.
GetHuman-grampaan did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman-grampaan fixed the problem
We are waiting for GetHuman-grampaan to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.