My name is Kayla Flores and I had Spotify Premium for ** days free. The free trial ende...

GetHuman-floresom's Billing/Refund issue with Spotify from April 2018

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The issue and preferred resolution, in GetHuman-floresom's own words:
My name is Kayla Flores and I had Spotify Premium for ** days free. The free trial ended yesterday, April **. I cancelled it FRIDAY, APRIL **, on the Spotify website, and I even completed a survey on why I left premium. Now, we discovered that we have a **.** dollar fee in my dad’s credit card for Spotify because we “didn’t cancel the free trial.” Please fix this as soon as possible* I cancelled the free trial. If you have any question feel free to email to my dad’s e mail. Thank you.
I trust that Spotify will make this right and come up with a resolution that is fair.
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Spotify

Billing/Refund issue
Reported by GetHuman-floresom
Apr 29th, 2018 - 3 mons ago
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GetHuman-floresom started working on this issue
Apr 29th 4:43pm