My name is Kayla Flores and I had Spotify Premium for ** days free. The free trial ended yesterday, April **. I cancelled it FRIDAY, APRIL **, on the Spotify website, and I even completed a survey on why I left premium. Now, we discovered that we have a **.** dollar fee in my dad’s credit card for Spotify because we “didn’t cancel the free trial.” Please fix this as soon as possible* I cancelled the free trial. If you have any question feel free to email to my dad’s e mail. Thank you.
I trust that Spotify will make this right and come up with a resolution that is fair.