Dear Spotify, **My credit card has been charged **.** a month for the last two years...

GetHuman-dberez's Billing/Refund issue with Spotify from April 2018

47386 similar
0 following
Help with my Spotify issue
First: share to improve GetHuman-dberez's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-dberez's next move: find and follow the right step-by-step guide.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dberez will need to dig through the advice provided by Spotify, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-dberez can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-dberez may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
The issue in GetHuman-dberez's own words
Dear Spotify, **My credit card has been charged **.** a month for the last two years. I dont use Spotify. Ever. Dont know how to use it. Never even opened it. However, when I check my account it says I'm signed up for Spotify Free. Its possible a child of mine opened an account. I've been trying to track down this charge for months and cancel it. My username is dberez. My email is *****@***.com. My credit card number is Amex ***************. I have NO idea what's going on and would like a refund. But lets start with the basics. Whose account is this? When was it set up? By whom?
GetHuman-dberez did not yet indicate what Spotify should do to make this right.
I have an issue with Spotify too
How GetHuman-dberez fixed the problem
We are waiting for GetHuman-dberez to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Spotify's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Spotify issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-dberez fixes it.
This email address isn't valid


Billing/Refund issue
Reported by GetHuman-dberez
Apr 29th, 2018 - a yr ago
I have an issue with Spotify too
Not resolved
Seen by 8 customers so far
Similar issue to 47386 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-dberez started working on this issue
Apr 29th, 2018 12:09am