My card on file expired and now I'm trying to update payment info and it's making me cr...

GetHuman631589's customer service issue with Spotify from April 2018

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Help with my Spotify issue
GetHuman631589's next move: go to the Spotify help center.
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The issue and preferred resolution, in GetHuman631589's own words:
My card on file expired and now I'm trying to update payment info and it's making me create a whole new family account.
I trust that Spotify will make this right and come up with a resolution that is fair.
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Spotify

Customer service issue
Reported by GetHuman631589
Apr 26th, 2018 - 3 mons ago
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Timeline
GetHuman631589 started working on this issue
Apr 26th 5:16pm