it is not family premium anymore - use spotify account - it was working fine before
GetHuman619184's customer service issue with Spotify from April 2018
Help with my Spotify issue
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Before contacting them, items GetHuman619184 may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
GetHuman619184's next move: go to the Spotify help center.
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