it is not family premium anymore - use spotify account - it was working fine before
GetHuman619184's customer service issue with Spotify from April 2018
Help with my Spotify issue
Before contacting them, items GetHuman619184 may need:
Name on the account, Your date of birth, Zip code on the account, and Email address on the account
GetHuman619184's next move: go to the Spotify help center.
Spotify doesn't have a customer phone number that is answered by an agent. Instead, GetHuman619184 will want to follow the link below to head to their help center. We will check on GetHuman619184 later to make sure it's all set or try to help escalate.