Rental RS***TMWJIMmS*** printed out the date and time of my making reservation not desi...

GetHuman-smcmd's customer service issue with SpotHero from June 2018

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The issue in GetHuman-smcmd's own words
Rental RS***TMWJIMmS*** printed out the date and time of my making reservation not desired time and date. To my dismay, I erred in not checking only to be told when I tried to use receipt it had “expired”. I have written support twice. I would like to reserve tonight **** from * pm to ** pm at *** West ** St. But am fearful. Can you credit my account for the erroneous reservation and*or make the new reservation for me without charge. Text response to ********** or email response and new paid receipt to *****@***.com. Thank you
GetHuman-smcmd did not yet indicate what SpotHero should do to make this right.
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How GetHuman-smcmd fixed the problem
Spoke to Hari in support. Needed to show I did go to the garage and paid for the time I thought I had paid for to SpotHero. She sincerely wam
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Customer service issue
Reported by GetHuman-smcmd
Jun 13th, 2018 - 9 mons ago
I have an issue with SpotHero too
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Seen by 4 customers so far
Similar issue to 2 others
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Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
GetHuman-smcmd started working on this issue
Jun 13th, 2018 2:15pm
GetHuman-smcmd confirmed the issue is fixed. Hooray!
Jun 13th, 2018 2:16pm