I purchased the sequin witch costume for my * year old and the hat that is included com...

GetHuman1367012's customer service issue with Spirithalloween.com from October 2018

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The issue in GetHuman1367012's own words
I purchased the sequin witch costume for my * year old and the hat that is included comes folded. The hat will not stay unfolded for my daughter to wear it. I saw on a review of the same issue with this costume and it said that the hat wire needs to be "popped" once it is fully extended. I tried to fully extend it and I cannot for the life of me get it to "pop". Can you please send instructions of some sort so that I can make this hat wearable. I spent over $** on a costume that is basically pointless without this hat and I really don't want to have to return this costume. My daughter LOVES it! (:
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Spirithalloween.com

Customer service issue
Reported by GetHuman1367012
Oct 18th, 2018 - a mon ago
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GetHuman1367012 started working on this issue
Oct 18th 12:10am