Hi, my name is David Zepeda and I would like to report an unfortunate event with Spirit...

GetHuman-davitzep's customer service issue with Spirit from December 2018

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The issue in GetHuman-davitzep's own words
Hi, my name is David Zepeda and I would like to report an unfortunate event with Spirit, on December **st, ****. My wife Maria Ariza and my daughter of ** months were travelling from Bogota to Ft. Lauderdale, departing at *:**PM, on flight NK***. We purchased the big seats in the second row (*C and *D) as we always do when we travel with our daughter. When we got to the gate a staff member called July (she refused to give us her last name) told us that our seats where changed, and we had to travel in the back (row **). From the start she was extremely rude with my wife and raised her voice throughout the conversation* she said that infants cannot travel in the big seats because of the type of seatbelts. We knew for a fact that only row * has different belts and that’s why we picked row *. She refused to acknowledge our explanation and continued her nasty behavior all the way to the plane. When we entered the plane and took our newly assigned seats, my wife asked one of the flight attendants for a more detailed explanation and she told her that what July did, did not make any sense considering that row * is exactly the same as the rest of the plane (except for the bigger seats). The flight attendant changed our seats again and we were able to seat in row *. By this time July was extremely upset and threatened to deboard us because we had not followed her instructions. The whole situation was extremely uncomfortable, and it goes without saying that her communications and customer service skills were way below average. While we were flying, the flight attendant wrote a formal complaint and requested us to do the same. Spirit is really stepping up its game with its service but these kind of situations make the company feel low budget and low quality.

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Spirit

Customer service issue
Reported by GetHuman-davitzep
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 3098 others
0 customers following this

Timeline

GetHuman-davitzep started working on this issue
Dec 26th, 2018 11:20pm

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