ISSUE:**I received an email on ******** at *: ** PM, Eastern Time from F*****@***.com i...

GetHuman-tanayahb's customer service issue with Spirit from November 2018

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The issue in GetHuman-tanayahb's own words
ISSUE:**I received an email on ******** at *: ** PM, Eastern Time from F*****@***.com in regards to my flight being delayed (Flight **** from ATL to PHL, Original departure was *:** P.M. and Arrival *: ** P.M., which now changed according to the email to new departure time at *:** P.M. from ATL and Arrival at **:** P.M. to PHL. However, one hour prior to the original time of the flight I received a text indicating that the flight was going to be on time. Therefore, I was going to be unable to make the flight due to the distance from the airport with traffic, which result with me being unable to make the flight. I contacted Spirit Customer Service at ***-***-**** and the customer service rep didn't apologize for the mistake and only gave me one other option for a flight which is two days later after the original travel date. When I ask to speak with a supervisor, I was told the supervisor wasn't going to be able to accommodate me with any other option. I am very unhappy and frustrated with the way it was handled by the customer service rep. (Billy-ID *****).**How I would like to fix it:*I would love to travel on the date that I book my flight because, I have a medical appt because I'm epilepsy and need testing done and a legal matter to handle, both are scheduled for ********. The only flight option that was provided to me is inconvenient.
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Spirit

Customer service issue
Reported by GetHuman-tanayahb
Nov 16th, 2018 - 3 mons ago
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GetHuman-tanayahb started working on this issue
Nov 16th, 2018 1:22am