I booked a flight on October **, I was going to take a carry-on but noticed online tha...

GetHuman-lvcat's customer service issue with Spirit from October 2018

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The issue in GetHuman-lvcat's own words
I booked a flight on October **, I was going to take a carry-on but noticed online that there is a charge . On October ** I called to add that chargeAnd was told it would cost $** both ways... I had noticed on your website it was $** ....I told this to costumer service he said No it’s $**.. I just double checked and it is $** will I get reimbursed for this misunderstanding ? My confirmation booking number is *********Cathy Keene
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Spirit

Customer service issue
Reported by GetHuman-lvcat
Oct 12th, 2018 - 8d ago
I have an issue with Spirit too
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Seen by 3 customers so far
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Timeline
GetHuman-lvcat started working on this issue
Oct 12th 4:01pm