We were charged an extra $** for an overweight suitcase. A few minutes later, at check...
GetHuman-eumrtn's customer service issue with Spirit from August 2018
Help with my Spirit issue
The issue in GetHuman-eumrtn's own words
We were charged an extra $** for an overweight suitcase. A few minutes later, at check-in, an employee informed us the charge should have only been $**, but that instead of a refund, we would have a $** "credit" with the airline. We feel this is unfair as it was not our mistake and we have no idea if or when we will be flying with Spirit again. Can you please just refund the money to our credit card?
GetHuman-eumrtn did not yet indicate what Spirit should do to make this right.
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How GetHuman-eumrtn fixed the problem
We had a service rep call us. When describing the situtation, be articulate but try to keep it simple if you can.
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