We were charged an extra $** for an overweight suitcase. A few minutes later, at check...

GetHuman-eumrtn's customer service issue with Spirit from August 2018

Help with my Spirit issue
The issue in GetHuman-eumrtn's own words
We were charged an extra $** for an overweight suitcase. A few minutes later, at check-in, an employee informed us the charge should have only been $**, but that instead of a refund, we would have a $** "credit" with the airline. We feel this is unfair as it was not our mistake and we have no idea if or when we will be flying with Spirit again. Can you please just refund the money to our credit card?
GetHuman-eumrtn did not yet indicate what Spirit should do to make this right.
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How GetHuman-eumrtn fixed the problem
We had a service rep call us. When describing the situtation, be articulate but try to keep it simple if you can.
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Spirit

Customer service issue
Reported by GetHuman-eumrtn
Aug 26th, 2018 - 3 mons ago
I have an issue with Spirit too
Fixed
GetHuman-eumrtn shared how to fix
Seen by 5 customers so far
Similar issue to 1484 others
0 customers following this
Items needed
Name on booking
Booking reference
Email on booking
Timeline
GetHuman-eumrtn started working on this issue
Aug 26th 6:08pm
GetHuman-eumrtn confirmed the issue is fixed. Hooray!
Aug 26th 7:32pm