I purchased round trip tickets for myself Ericka Willis, Jacoby Harrison and Kandyce Bl...

GetHuman670702's customer service issue with Spirit from May 2018

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The issue in GetHuman670702's own words
I purchased round trip tickets for myself Ericka Willis, Jacoby Harrison and Kandyce Blackwell to Atlanta Georgia through spirit airlines. In which we paid $** for luggage and was forced to pay an additional $** for the luggage. We were to return home back to Houston May *, **** at *:**am we arrived at the airport and stood in line for at least ** minutes all to be pulled out of that line by a manager and placed in another line that we again waited in for at least ** minutes. We were then placed along the wall with other individuals who were also going to Houston all to be told that our flight was no longer boarding. The manger placed us in ANOTHER line to figure out other options for our flight back home we were told the next flight was not until the next morning and we would have to pay an ADDITIONAL $** for the flight which is UNACCEPTABLE! We did not have anywhere to stay in Atlanta to wait for a next day flight, we were forced to be split up in finding our way back home myself and Jacoby Harrison was forced to take the Greyhound a ** hour bus ride which also cost another $**. Kandyce was forced to by another airline ticket for $***. This was absolutely the worse experience and something needs to be done to rectify this situation because apologies will not work! We deserve to have our round trip tickets refunded to us ASAP, the inconvenience with paying for an additional bus ticket to get home and the lost wages for missing work on May *, ****.
GetHuman670702 did not yet indicate what Spirit should do to make this right.
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Customer service issue
Reported by GetHuman670702
May 9th, 2018 - a yr ago
I have an issue with Spirit too
Not resolved
Seen by 2 customers so far
Similar issue to 561 others
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GetHuman670702 started working on this issue
May 9th, 2018 9:39pm